Widerrufsrecht
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at:
sac@unitfc.com
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
You can always contact us for any return questions at:
sac@unitfc.com
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized products
- Perishable goods
- Personal care items
- Hazardous materials
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have.
Once your return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be:
- Unworn or unused
- With tags
- In original packaging
- With proof of purchase
Refunds
We will notify you once we have received and inspected your return.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note:
- It may take additional time for your bank or credit card provider to process the refund
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If more than 15 business days have passed after approval, contact us at:
sac@unitfc.com